At Muktaroopa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, browse our products, place an order, make a payment, contact us, or interact with our brand online.

By using our website, placing an order, or sharing your information with us, you agree to the terms of this Privacy Policy.

1. About Muktaroopa

Muktaroopa is a women’s clothing brand based in India, offering premium and elegant ethnic and fashion wear including sarees, kurta sets, lehengas, dress materials, gowns, western wear, and other women’s apparel.

For the purpose of this Privacy Policy:

Brand Name: Muktaroopa
Business Legal Name: MUKTAROOPA LLP
Website: MUKTAROOPA.COM
Email: CS @ MUKTAROOPA.COM
WhatsApp/Phone: +91-8592031948
Business Address: MITHUN @ MUKTAROOPA.COM

2. Information We Collect

We collect information that is required to provide a smooth shopping experience, process your orders, deliver your products, provide customer support, verify return or replacement requests, improve our services, and comply with applicable laws.

The information we may collect includes:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Billing address

  • City, state, PIN code, and country

  • Order details

  • Payment status

  • Customer support messages

  • Return, exchange, replacement, or refund request details

Order & Purchase Information

When you place an order with Muktaroopa, we may collect and store:

  • Products purchased

  • Product size, colour, or variant selected

  • Order amount

  • Payment method

  • Payment status

  • Order date

  • Delivery status

  • Courier/tracking details

  • Return, replacement, or refund history, if applicable

Payment Information

We collect payments through trusted third-party payment service providers including Cashfree and Razorpay.

When you make a payment on our website, your payment may be processed securely by Cashfree, Razorpay, banks, card networks, UPI providers, wallet providers, or other payment partners involved in completing the transaction.

Muktaroopa does not directly store your complete card number, CVV, UPI PIN, net banking password, wallet password, or other sensitive payment credentials.

We may receive limited payment-related information such as:

  • Payment status

  • Transaction ID

  • Payment method used

  • Amount paid

  • Refund status, if applicable

  • Payment gateway response or confirmation

Your use of Cashfree or Razorpay payment services may also be subject to their own privacy policies, terms, and security practices.

Communication Information

When you contact us through WhatsApp, email, contact forms, social media, or other communication channels, we may collect:

  • Your name

  • Contact details

  • Order number

  • Messages and queries

  • Photos or videos shared for damaged product claims

  • Feedback, complaints, or support requests

Device & Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website or source

  • General location information

  • Cookies and similar tracking data

This helps us improve website performance, customer experience, security, marketing relevance, and overall website functionality.

3. How We Use Your Information

We use your personal information for legitimate business, service, support, payment, delivery, legal, and operational purposes.

Your information may be used to:

  • Process and confirm your orders

  • Accept and verify payments through Cashfree, Razorpay, or other payment partners

  • Pack and dispatch your products

  • Deliver your order through our shipping partners

  • Share order updates and tracking details

  • Respond to customer queries

  • Process return, replacement, or refund requests

  • Verify damaged product claims

  • Prevent fraud, misuse, unauthorized transactions, or fake orders

  • Improve our products, website, and customer experience

  • Send important service-related messages

  • Send promotional messages, offers, and new arrival updates where permitted

  • Maintain business, tax, accounting, and legal records

  • Comply with applicable laws and regulatory requirements

4. Payment Processing Through Cashfree & Razorpay

Muktaroopa uses third-party payment gateways such as Cashfree and Razorpay to securely process online payments.

When you choose an online payment method at checkout, certain information may be shared with these payment service providers to complete the transaction. This may include:

  • Name

  • Email address

  • Phone number

  • Order amount

  • Order ID

  • Payment method

  • Billing details, where required

  • Transaction-related information

Cashfree and Razorpay may process this information as required to verify, authorize, complete, refund, or investigate payment transactions.

Muktaroopa does not control the internal privacy, security, or data handling practices of these payment gateways. Customers are encouraged to review the privacy policies and terms of Cashfree and Razorpay for more information about how they process payment-related data.

5. Shipping & Delivery Partners

To deliver your orders, Muktaroopa may share necessary shipping and order information with our logistics and courier partners.

We may use multiple shipping partners, including but not limited to:

  • DTDC

  • BlueDart

  • Delhivery

  • Gati

  • IndiaPost Speed Post

  • Ekart

  • Amazon Shipping

The information shared with shipping partners may include:

  • Customer name

  • Shipping address

  • Phone number

  • PIN code

  • Order ID

  • Product/package details

  • Delivery instructions, if provided

  • Payment type or order value, where required for delivery operations

  • Tracking and shipment status

This information is shared only to enable order pickup, shipping, delivery, tracking, return pickup, replacement shipment, or delivery-related support.

6. Order Processing & Delivery

When you place an order with Muktaroopa, we use your personal information to process, pack, quality check, and ship your products.

Since we are a premium and elegant women’s clothing brand, we spend time handpicking, quality checking, and carefully preparing every order before dispatch. Your delivery information may be shared with our shipping partners only for the purpose of completing delivery.

Please ensure that your shipping address, phone number, and PIN code are accurate before placing your order. Muktaroopa will not be responsible for delays, failed delivery attempts, or lost packages caused by incorrect or incomplete customer information.

7. Returns, Replacements & Damaged Product Claims

If you contact us for a return, replacement, refund, or damaged product claim, we may collect and review relevant order and proof details.

For damaged product claims, we may request:

  • Clear photos of the damaged product

  • Video of the damaged product

  • Unboxing video, if available

  • Photos of the packaging

  • Order number

  • Delivery date and delivery details

  • WhatsApp or email communication related to the claim

This information is used only to verify and process your request according to our Return & Exchange Policy.

8. WhatsApp Communication

Muktaroopa may use WhatsApp to communicate with customers for:

  • Order confirmation

  • Payment-related updates

  • Shipping and delivery updates

  • Tracking details

  • Product queries

  • Return, replacement, or refund assistance

  • Damaged product claim verification

  • Offers, promotions, and new arrival updates, where permitted

Please do not share sensitive payment credentials such as card PIN, CVV, UPI PIN, banking password, or OTP through WhatsApp.

9. Email Communication

We may use your email address to send:

  • Order confirmation

  • Payment confirmation

  • Shipping updates

  • Tracking details

  • Customer support replies

  • Return or replacement updates

  • Refund updates, where applicable

  • Policy updates

  • Promotional emails, where permitted

You may unsubscribe from promotional emails where an unsubscribe option is available.

10. Marketing Communications

With your consent or where permitted by law, we may use your contact details to send updates about:

  • New arrivals

  • Product launches

  • Offers and promotions

  • Sale events

  • Collection updates

  • Cart reminders

  • Brand announcements

You may opt out of promotional communication at any time by following the unsubscribe option, replying with an opt-out request, or contacting us directly.

Even if you opt out of promotional messages, we may still send important order-related, payment-related, delivery-related, or service-related communication.

11. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your cart

  • Understand website traffic

  • Improve website speed and performance

  • Personalize your shopping experience

  • Measure marketing and advertising performance

  • Protect the website from fraud or misuse

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

12. Sharing of Personal Information

We do not sell your personal information.

However, we may share your information with trusted third parties where required to operate our business, process orders, complete payments, deliver products, provide customer support, or comply with legal obligations.

This may include:

  • Ecommerce platform providers

  • Website hosting providers

  • Payment gateways such as Cashfree and Razorpay

  • Banks, UPI providers, card networks, and payment partners

  • Courier and logistics partners such as DTDC, BlueDart, Delhivery, Gati, IndiaPost Speed Post, Ekart, and Amazon Shipping

  • Customer support tools

  • Marketing and analytics service providers

  • IT and security service providers

  • Legal, tax, accounting, or compliance advisors

  • Government authorities, where required by law

These third parties are expected to use your information only for the purpose for which it is shared.

13. Payment Security

Payments made on our website are processed through secure third-party payment gateways such as Cashfree and Razorpay.

Muktaroopa does not store your complete card details, CVV, UPI PIN, net banking password, wallet password, or other sensitive payment credentials.

Customers are advised not to share sensitive payment information, OTPs, passwords, or banking credentials with anyone, including through WhatsApp, email, phone calls, or social media messages.

If you suspect any unauthorized transaction or payment-related issue, please contact your bank, payment provider, or payment gateway immediately.

14. Data Storage & Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

We may use appropriate technical and organizational measures such as:

  • Secure website systems

  • Trusted ecommerce and payment platforms

  • Restricted access to customer information

  • Password-protected business tools

  • Secure payment processing through Cashfree and Razorpay

  • Secure logistics and order management systems

  • Internal access controls

However, no method of online data transmission or storage is completely secure. While we take reasonable care to protect your information, we cannot guarantee absolute security.

15. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Order processing

  • Delivery and tracking

  • Payment and refund records

  • Customer support

  • Return, replacement, or damaged product claim records

  • Legal and tax compliance

  • Fraud prevention

  • Business records

  • Dispute resolution

When your personal information is no longer required, we may delete, anonymize, or securely store it in accordance with applicable law and business requirements.

16. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request updating of outdated information

  • Request deletion or erasure of your personal information

  • Withdraw consent for certain types of processing

  • Request information about how your data is used

  • Raise a grievance regarding your personal information

  • Nominate another person to exercise your rights, where applicable

To exercise your rights, please contact us using the details mentioned in this Privacy Policy.

We may need to verify your identity before processing your request.

17. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw your consent at any time by contacting us.

Please note that withdrawal of consent may affect our ability to provide certain services. For example, if you request deletion of your contact or shipping details before an order is delivered, we may not be able to complete the delivery.

Withdrawal of consent will not affect processing already completed before the withdrawal request.

18. Children’s Privacy

Our website and products are intended for customers purchasing women’s clothing and fashion products.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information of a child has been collected without proper authorization, we will take reasonable steps to delete such information.

If you believe a child has shared personal information with us, please contact us immediately.

19. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media pages, courier tracking pages, or other external platforms.

This may include links or redirects related to Cashfree, Razorpay, courier tracking pages, social media platforms, or other service providers.

Muktaroopa is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage customers to review the privacy policies of those third-party platforms before sharing personal information.

20. Social Media & User-Generated Content

If you interact with Muktaroopa on social media platforms, tag us, comment on our posts, send us messages, or share reviews, photos, or videos, your interaction may be visible depending on your privacy settings on that platform.

With your permission, we may use customer reviews, testimonials, photos, or videos for marketing, website, or social media purposes.

You may contact us if you want any user-generated content removed from our official platforms.

21. Fraud Prevention & Website Security

We may process certain information to detect, prevent, and address:

  • Fraudulent orders

  • Unauthorized transactions

  • Suspicious payment activity

  • Fake orders

  • Misuse of offers or discounts

  • Website abuse

  • Security threats

  • Chargebacks or payment disputes

  • Repeated failed delivery or return misuse

This is done to protect our customers, our business, our payment systems, and our website.

22. Legal Compliance

We may use or disclose your personal information if required to:

  • Comply with applicable laws

  • Respond to lawful requests by authorities

  • Protect our legal rights

  • Enforce our policies

  • Investigate fraud or security issues

  • Resolve disputes

  • Maintain tax, accounting, or business records

23. Transfer of Information

Our website, ecommerce platform, payment gateways, logistics tools, marketing systems, analytics tools, or other service providers may store or process information on servers located in India or outside India, depending on the service provider used.

Where such transfer or processing occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy requirements.

24. Accuracy of Information

Customers are responsible for ensuring that the personal information shared with Muktaroopa is accurate and up to date.

This includes:

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Billing address

  • PIN code

  • Order details

Incorrect or incomplete information may result in order delays, failed deliveries, payment verification issues, or inability to provide customer support.

25. Changes to This Privacy Policy

Muktaroopa may update this Privacy Policy from time to time to reflect changes in our business, website, services, payment partners, shipping partners, legal requirements, or privacy practices.

The updated policy will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

26. Grievance & Contact Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Brand: MUKTAROOPA
Business Legal Name: MUKTAROOPA LLP
Email: CS @ MUKTAROOPA.COM
WhatsApp/Phone: +91-8592031948
Address: 375/D, MUKTAROPA LLP, MARANALLOOR, THIRUVANANTHAPURAM, KERALA.
Grievance Officer/Contact Person: MITHUN BAIJU

We will review your request and respond within a reasonable time in accordance with applicable law.

27. Final Note

At Muktaroopa, we value the trust our customers place in us. We are committed to handling your personal information with care, transparency, and responsibility while offering you a premium and elegant shopping experience.

Last Updated: [17TH MARCH, 2026]