Refund Policy

At Muktaroopa, we take pride in offering premium and elegant women’s wear that is carefully handpicked, quality checked, and packed with care before dispatch. Every product is handled with attention so that it reaches you in the best possible condition.

This Refund Policy explains when a customer may be eligible for a replacement, exchange, or refund. Please read this policy carefully before placing an order.

1. Our Refund & Exchange Approach

At Muktaroopa, most approved cases will be resolved through a replacement or exchange rather than a direct refund.

Since our products are carefully curated and quality checked before dispatch, refunds are offered only in limited cases. If a product is received in a damaged condition and the claim is approved, we will first try to provide a replacement piece.

If we are unable to provide a replacement piece due to stock unavailability or any other valid reason from our side, a complete refund will be issued to the customer.

2. Replacement First Policy

For most eligible cases, customers will be offered a replacement or exchange.

A replacement may be provided when:

  • The product received is damaged.

  • The damage is reported within 24 hours of delivery.

  • The customer provides the required proof through WhatsApp or Email.

  • The product is unused, unwashed, unaltered, and returned in its original condition.

  • The claim is reviewed and approved by the Muktaroopa team.

Once the approved damaged product is received and verified by us, we will dispatch a brand new replacement piece at no extra cost to the customer.

3. When Refunds Are Applicable

Refunds are available only in limited situations.

A refund may be issued if:

  • The customer receives a completely damaged product.

  • The damage is reported within 24 hours of delivery.

  • The customer provides clear proof through WhatsApp or Email.

  • Muktaroopa approves the damage claim after review.

  • A replacement piece is not available from our side.

  • We are unable to dispatch a suitable replacement product.

In such cases, a complete refund will be issued to the customer after the damaged product is received and verified by our team, where applicable.

4. Damaged Product Reporting Timeline

If you receive a damaged product, you must report it to us within 24 hours of delivery.

Requests raised after 24 hours of delivery may not be eligible for replacement, exchange, or refund.

We strongly recommend checking your order as soon as it is delivered. Please inspect the product, packaging, and any accessories carefully before using, washing, altering, or storing the item.

5. Proof Required for Refund or Replacement Claims

To process a damaged product claim, we may require proof from the customer.

This may include:

  • Clear photos of the damaged product.

  • A clear video showing the damaged area.

  • An unboxing video, if available.

  • Photos or video of the outer packaging.

  • Order number.

  • Delivery date.

  • Customer name and contact details.

  • A short explanation of the issue.

We may require you to share a video of the damaged product to process your request. Claims without sufficient proof may not be approved.

All proof must be shared through:

Email: CS @ MUKTAROOPA.COM
WhatsApp/Phone: +91-8592031948

6. Replacement Process

Once a damaged product claim is raised, the replacement process will generally follow these steps:

  1. The customer reports the damaged product within 24 hours of delivery.

  2. The customer shares photos, videos, order number, and required details through WhatsApp or Email.

  3. Muktaroopa reviews the request and verifies the submitted proof.

  4. If the claim is approved, we may ask the customer to return the damaged package.

  5. Once we receive the damaged package, our team will inspect and verify the product.

  6. After verification, we will dispatch a brand new replacement piece at no cost to the customer.

Replacement will be provided for the same product wherever possible.

If the same product is unavailable, we may offer a suitable alternative. If no suitable replacement is available, a complete refund may be issued.

7. Refund Process

If a refund is approved, the refund will be processed only after:

  • The claim is reviewed and approved by Muktaroopa.

  • The damaged product is received by us, where return is required.

  • The product condition is verified by our team.

  • It is confirmed that a replacement piece cannot be provided.

Once approved, the refund will be processed to the original payment method used by the customer wherever possible.

For prepaid orders, refunds may be processed through the payment method used at checkout, including payment partners such as Cashfree or Razorpay, depending on the original transaction.

Refund timelines may vary depending on the payment gateway, bank, UPI provider, card network, or wallet provider.

8. Refund Amount

If a refund is approved, the customer will receive a complete refund for the eligible product amount.

Refunds will apply only to approved cases where the product is completely damaged and a replacement cannot be provided.

Muktaroopa currently offers free shipping, so no shipping fee is charged to the customer at checkout.

9. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Change of mind after placing the order.

  • Customer no longer wants the product.

  • Incorrect size selected by the customer.

  • Wrong product ordered by the customer.

  • Minor colour variation due to screen brightness, lighting, or photography.

  • Minor fabric texture variation.

  • Slight embroidery, print, zari, stone, sequin, handwork, or embellishment variation.

  • Minor loose threads that can be trimmed.

  • Product reported after 24 hours of delivery.

  • Product has been worn, used, washed, altered, stitched, dry-cleaned, or damaged after delivery.

  • Tags, labels, accessories, packaging, or invoice details are missing.

  • Product is returned without approval from Muktaroopa.

  • Customer fails to provide required proof.

  • Damage caused due to customer handling, storage, washing, ironing, or usage.

  • Delivery delays caused by courier issues, location, holidays, weather, or circumstances beyond our control.

10. Colour, Fabric & Handwork Disclaimer

Muktaroopa products may include delicate fabrics, embroidery, sequins, beads, zari work, stones, lace, tassels, prints, jacquard work, or handcrafted detailing.

Slight variations may occur in:

  • Colour

  • Fabric texture

  • Embroidery placement

  • Print placement

  • Handwork finishing

  • Shine or fabric reflection

  • Motif placement

  • Minor thread finishing

These small variations are common in ethnic and premium fashion products and are not considered defects.

Product colours may also appear slightly different due to photography lighting, editing, mobile screen settings, laptop display settings, or brightness differences.

Such variations are not eligible for refund.

11. Cash on Delivery Orders

As of now, Cash on Delivery is disabled for various locations.

COD availability may depend on customer location, courier serviceability, order value, and operational conditions.

For eligible COD orders, if any refund is approved, the refund method will be decided by Muktaroopa based on the situation and available payment options. The customer may be asked to provide valid bank or UPI details for processing the refund.

12. Orders Paid Through Cashfree or Razorpay

Muktaroopa collects online payments through trusted third-party payment partners such as Cashfree and Razorpay.

For prepaid orders, approved refunds may be processed through the original payment method wherever possible.

Refund processing timelines may depend on:

  • Cashfree

  • Razorpay

  • Customer’s bank

  • UPI provider

  • Card network

  • Wallet provider

  • Payment method used during checkout

Muktaroopa will initiate the approved refund from our side, but the time taken for the amount to reflect in the customer’s account may depend on the payment partner and bank.

13. Return of Damaged Product

For approved damaged product claims, we may require the customer to return the damaged package to us.

The product must be returned in the same condition in which it was received, along with:

  • Original packaging

  • Tags and labels

  • Accessories, if any

  • Invoice or order details, where applicable

Once we receive the damaged package, our team will verify it. After verification, we will either dispatch a replacement or issue a refund if replacement is not possible.

14. Replacement Shipping Cost

For approved damaged product claims, Muktaroopa will dispatch a replacement piece at no additional cost to the customer.

This applies only to approved damage claims reported within the required timeline.

Replacement shipping support will not apply to unapproved claims, late claims, change-of-mind requests, incorrect size selection, or claims without valid proof.

15. Stock Unavailability

If a replacement is approved but the same product is unavailable, Muktaroopa may offer:

  • A similar replacement product.

  • Store credit, where suitable.

  • A complete refund, if no suitable replacement can be provided.

The final resolution will depend on product availability and approval by the Muktaroopa team.

16. Refund Approval Is Not Automatic

Submitting a refund request does not guarantee refund approval.

All requests are reviewed by the Muktaroopa team. We may approve, reject, or request additional proof depending on the case.

We reserve the right to reject refund requests if:

  • Proof is unclear or insufficient.

  • The damage is not visible.

  • The product appears used or altered.

  • The request is raised after 24 hours.

  • The claim appears misleading or fraudulent.

  • The product condition does not match the claim.

  • The issue does not qualify under this Refund Policy.

17. Customer Responsibility

Customers are responsible for:

  • Checking the product immediately after delivery.

  • Reporting damage within 24 hours.

  • Sharing clear photos and videos.

  • Keeping the product unused and unwashed.

  • Keeping original packaging, labels, and tags.

  • Not altering, stitching, washing, or wearing the product before claim approval.

  • Returning the damaged product if requested.

  • Providing correct bank, UPI, or payment details if needed for approved refunds.

Failure to follow these steps may affect replacement or refund eligibility.

18. Delivery Timeline & Refund Requests

Orders are usually delivered within or before 14 days from the date of order confirmation.

A delivery delay alone does not qualify for refund unless the order is officially cancelled by Muktaroopa or cannot be fulfilled.

Delivery timelines may vary due to quality checks, courier delays, location, weather, festivals, public holidays, or other circumstances beyond our control.

19. Contact for Refund & Replacement Support

For refund, exchange, replacement, or damaged product-related support, please contact us:

Brand Name: Muktaroopa
Business Legal Name: MUKTAROOPA LLP
Website: MUKTAROOPA.COM
Email: CS @ MUKTAROOPA.COM
WhatsApp/Phone: +91-8592031948
Business Address: MITHUN @ MUKTAROOPA.COM

Please include your order number and clear proof when contacting us.

20. Final Note

At Muktaroopa, customer trust is extremely important to us. We carefully handpick, quality check, and pack every product with care before dispatch.

In most cases, eligible customers will receive an exchange or replacement. A refund will be issued only when the claim is approved and we are unable to provide a replacement piece.

By placing an order with Muktaroopa, you agree to this Refund Policy.

Last Updated: [March 17th, 2026]